29, May 2024

Are Canadian firms adopting Artificial Intelligence fast enough?

AI has the potential to improve Canada’s poor productivity performance. But are Canadian firms adopting AI fast enough?

AI is a General Purpose Technology (GPT). GPT’s are a special class of innovations that make transformational change across the whole economy. Other GPTs include electricity, steam power and computers. They are innovations that have so many applications that they get adopted throughout the economy and become pervasive. We should expect that AI will become as widespread and commonplace as electricity or computers in the next few decades.

How do new technologies get adopted?

Typically, new technologies get adopted according to an” S” shaped curve. A classical example is shown in the diagram below, of adoption of hybrid corn in Iowa.

Example of an "S" curve

Source:  Everett Rogers, Diffusion of Innovations

 

Another way of looking at AI adoption by firms is an approach used by Amii (Alberta Machine Intelligence Institute), the “AI adoption spectrum”, shown in the diagram below.

AI adoption spectrum

 

Which sectors of the economy are using AI most?

A complication in answering this question is that there are many different kinds of AI, and different ways of classifying them. A classification used by IBM lists seven different kinds of AI:

  • Speech recognition
  • Machine learning
  • Deep learning
  • Virtual representation
  • Natural language generation
  • Decision Management

A recent report from Statistics Canada asked Canadian businesses if they were using generative AI (natural language generation).  The table below shows the percentage of firms in each industry who are already using generative AI, such as ChatGPT, looking at the top and bottom four industries.

 

The highest adoption rates were found in Information and Cultural Industries, and Professional, Scientific and Technical Services, and the lowest rates in wholesale trade and Transportation and warehousing.

A survey by KPMG of companies with revenue of $500 million or higher found that only 35 per cent of Canadian companies use AI in their operations, compared with 72 per cent of American firms. They didn’t ask what kind of AI they were using.

Barriers to adopting AI

According to the same survey from KPMG, the main barriers to Canadian firms adopting AI preventing organizations from using AI effectively are lack of skilled talent and quality data to train AI algorithms. Nearly half (47 per cent) of Canadian businesses said they lack the in-house expertise to validate and verify the accuracy of their AI algorithms, and more than four in 10 (44 per cent) said their data sets are either too small or too big, are missing data, are incorrect or not properly formatted.

International comparisons.

Large firms in Canada are in the middle of the pack compared with fourteen other  countries, according to the IBM Global AI Adoption Index. This Index surveys large companies with over 1,000 employees and does not distinguish the different types of AI.

IBM Global AI Adoption Index

Examples of Canadian firm using ChatGPT

A story from the Canadian Press quoted in Global News gave these examples of how Canadian firms are using ChatGPT:

  • Blackberry Ltd – cybersecurity
  • Lightspeed Commerce Inc.- to enhance menus and restaurant sales.
  • Magna International Inc. – an environment where staff can explore potential AI use cases
  • Royal Bank of Canada – to recommend personalized monthly budgets to customers based on their individual spending habits
  • Shopify Inc. – a suite of AI tools that can write product descriptions, email subject lines and headings for online stores.
  • Sun Life Financial Inc. – to help developers code faster and more accurately

Impact of AI

AI hasn’t yet made much of an impact on Canada’s productivity statistics.  This is not surprising. In the 1970’s Robert Solow noted that computers were everywhere except in productivity statistics. This became known as the Solow Paradox. The reason is that it takes a long time for new technologies to percolate through the economy and eventually improve productivity.

Government support.

The Canada Digital Adoption Program (CDAP) was launched in 2022 with a budget of $4 billion and the plan to help 160,000 businesses adopt digital technologies, including AI. The program was closed in February 2024.

According to Policy Options  the closure was caused by  a low uptake due to the program’s complexity and rigidity and reliance on a limited list of consultants.  It had spent less than one fifth of its budget.

Conclusion

This is a complicated and rapidly changing situation. We can say some things with a reasonable certainly:

  • Large companies are doing adequately in adopting AI, at least compared with fourteen other countries.
  • Canadian firms are adopting AI slower than US firms.
  • AI will probably not have much of an impact on productivity statistics for some time, possibly many years or a decade or more.
  • There is a need for a well-designed government program to support firms in adopting AI.

Peter Josty